Job Description

Senior Business Analyst

As a Senior Business Analyst, you will make an impact by leading business analysis activities across client engagements, driving requirement clarity, and shaping effective ServiceNow-based solutions. You will be a valued member of the delivery team and work collaboratively with process consultants, technical teams, QA, and client stakeholders to ensure solutions align with business objectives and deliver measurable value.

In this role, you will:

• Lead end-to-end business analysis activities, including gathering, documenting, and managing business and functional requirements.
• Analyze complex business problems and recommend scalable solutions leveraging ServiceNow capabilities.
• Develop business cases, assess feasibility, and present solution options including risks, trade-offs, and benefits.
• Drive process improvements through root cause analysis, documentation, and optimization of workflows and controls.
• Act as a bridge between clients and technical teams, ensuring alignment of deliverables with business needs while mentoring junior analysts.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

Bachelor's degree in Information Technology, Engineering, or a related field

5+ years of experience as a Business Analyst, including business process design and improvement

3+ years of experience working on technology-driven projects

Strong expertise in requirements gathering, business case development, and stakeholder management

Required certifications: ITIL v3 or v4 ServiceNow Certified System Administrator (CSA) ServiceNow Business Process for Implementation

These will help you stand out:

Experience with ServiceNow implementations and service management frameworks

Certifications such as Six Sigma, Agile/Scrum, TOGAF, Prosci, or CPDE

Proficiency with analysis and visualization tools (e.g., Visio, UML, BPMN, data mapping, Excel)

Experience supporting demos, test scenarios, and QA collaboration

Strong leadership skills with experience coaching or mentoring Business Analysts

Salary and Other Compensation:

Applicants will be accepted till 07/30/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $114K - $128K depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting perspectives to this role.

About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

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