Job Description

Payroll Customer Service Representative

JOB-10047754

Anticipated Start Date

October 26, 2026

Location

Bronx, NY

Type of Employment

Contract Hire

Employer Info

Our client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Their vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits. In fact, over 30% of our candidates have converted to full time positions at our client.

Job Summary

We are looking for individuals to join our client’s team as Payroll Customer Service Representative to handle incoming and/or outgoing calls and assist customers with payroll and timekeeping-related inquiries. The ideal candidate will provide excellent customer service, resolve issues efficiently, and accurately document customer interactions.

Job Description

• Answer incoming calls and provide professional, courteous customer service.
• Handle payroll and timekeeping-related inquiries and assist customers with questions or concerns.
• Research and resolve customer issues, complaints, and inquiries while ensuring customer satisfaction.
• Schedule appointments, make reminder calls, and book or reschedule clinic appointments as needed.
• Answer customer inquiries regarding clinic appointments and related services.
• Utilize phones, in-house paging systems, and pagers to communicate with staff and customers.
• Make overhead announcements as needed.
• Accurately document customer interactions, inquiries, and resolutions.
• Provide technical or system-related support as appropriate.
• Perform other assignments and duties as necessary.
• Must have extensive phone experience and be computer literate.

Skills Required

• 1 year of call center AND payroll/timekeeping experience in a call center environment required
• Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong customer service, communication, de-escalation, documentation, research, and organizational skills.
• Ability to handle a high volume of calls and inquiries professionally and efficiently.

Education/Training/Certifications

• High School Diploma or General Education (GED).

Additional Requirements

• Shift Time: 8:00 AM-4:00 PM

  Pay Rate

• $28-$33 per hour, based on experience, skills, and market factors

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.

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