Job Description

About Us:

American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 3,000 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, South Carolina, and North Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.

A Day in the Life:

Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners

insurance and paying claims in a timely manner when our customers suffer a loss - and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at .

• Confirm coverage and identifies/resolves coverage issues.
• Contact the insured same day as the claim is assigned.
• Conduct thorough investigations on the cause of loss and procures proper documentation.
• Identify and recommend subrogation opportunities.
• Review and process correspondence and take appropriate action.
• Maintain an up-to-date claim file diary.
• Reviews adjuster reports for coverage and estimates accuracy.
• Process payment and or / denial based on policy coverage.
• Assess exposure and sets proper reserves.
• Communicate with customers, agents, and other partners verbally and in writing in a professional manner.
• Represent the company as the product coverage and statutory expert for our insured, agents, and vendors.
• Maintain appropriate documentation on all claim files and process claims in a timely manner.
• Meet company service and quality standards and effectively uses the diary system to remain current.
• Manage special projects, as assigned, within the established time and quality guidelines.
• Responsible for developing and maintaining open and trusting working relationships with the insured in order to gather pertinent information.
• Perform other related duties as assigned.
• Regular and reliable attendance is an essential function of the position.

Education : Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.

Experience: Three (3) to five (5) years prior experience as a claims adjuster.

Licensure: State of Florida 520 or 620 License desired. Completion of insurance courses such as IIA, AEI, or CPCU preferred.

Skills:

• Ability to analyze facts and coverages in order to evaluate damages.
• Proven ability in negotiation and investigation required.
• Ability to communicate interpersonally with individuals and groups via telephone and in writing. Ability to communicate effectively with a wide variety of technical/professional / consumer clients.
• Microsoft Windows and Office Suite experience.
• Familiarity with industry claims systems and property estimating systems such as Xactimate.

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